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  • Athlete has a current record on roster, but isn’t showing as compliant for the regatta:
    • Why? The Athlete likely has duplicate records on the team roster (either Active or Archived) and the record selected when
                 submitting the regatta entry is not the record associated with the current USRowing membership and waiver.
    • Solution:
      • Access the team Roster either through a RegattaCentral account or through the  USRowing membership portal
        • NOTE: Only RC account holders with Coach Level Access will see the entire team roster
      • Search the ‘Active’ and ‘Archived’ tabs for the athlete’s records
      • Move any ‘Archived’ records to ‘Active’ (select the athlete record, then then ‘Unarchive’ icon)
      • To Merge, select both Athlete records
        • If using a PC, hold down the Control key to select multiple records
        • If using a Mac, hold down the Command key to select multiple records
      • Select the ‘Merge’ icon
      • NOTE: To merge records, the Athlete’s First and Last Name, DOB, gender, and email must match.
                    Select the record to access the Athlete Detail screen.

  • Athlete says they completed a waiver, but they are not on your roster:
    • Why? Most likely the athlete did not affiliate themselves with the team when they completed the USRowing membership portal
                 or the Athlete was deleted from the team roster.
    • Solution:
      • Access the team Roster either through a RegattaCentral account or through the  USRowing membership portal
        • NOTE: Only RC account holders with Coach Level Access will see the entire team roster
      • First, search the ‘Archived’ tab for any matching athlete records
        • If you find a match, ‘Unarchive’ it
        • Merge, if needed
      • If no records are found under the ‘Archived’ tab, select ‘Add’ icon under the ‘Active’ tab
      • Select ‘Yes’, the individual is a member of USRowing
      • Select the ‘Search by Last Name and Birthdate’ option
      • Enter the Last Name and Birthdate and click Search
      • If a record is found, add it to the team roster
      • If multiple records are found, you will need to repeat the ‘Add’ process for each record and then merge the duplicate records

 

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