| summary | Know Before You Go: Equipment StatusesWhen reserving equipment, it's important to be aware of the status.Upcoming - Check out is not yet available. However, you are able to cancel your upcoming reservation if needed.Ready to Row - from the reservations page, you have the ability to cancel or check out your reserved equipment.Checked out - Once you have finished your reservation, you can utilize the reservations page to check in the equipment that you have reserved. If unforeseen circumstances arise after checkout and you are unable to complete your reservation, you can still cancel it within 15 minutes after your scheduled checkout time.Completed - Once the equipment is successfully checked in and the mileage is logged, this status will be displayed. Check OutAfter completing a reservation, you can proceed to click Check Out a single asset or Check Out All assets (if you have multiple) that have a status of Ready to Row.*This can only be done 15 minutes before your scheduled reservation time and given the equipment has been checked in from the previous reservation ...or CancelAssets that have a status of Ready to Row can be cancelled in bulk. You can only cancel your reservation within 15 minutes after your scheduled check-out time.Select Submit to Cancel. Check InYour reservation will now have the status checked out and will appear in the active tab of the reservation table status dropdown.Once you have completed your row, click on the Check In to complete one asset or Check In All buttonfor a reserved fleet. Check In: Record MetersTo complete the check in process, log MetersLog your distance (meters) with a landmark button or type the distance in the text field at the bottom of the pop-up. Select Submit to save. *If an asset can be rigged as a sweep or sculling boat, you will also see an option to select sweep or scull when you check in your reservation. Select the option corresponding to how the boat is rigged when you complete your row: Check In: Report DamageIf damage reporting has been enabled by the administrator, you will be able to report any damage or issues concerning the equipment.Select Submit to save. Check In: CompletedAfter clicking the submit button on the check-in popup, you will receive confirmation that your reservation has been successfully completed. Need Help?Call or email our support desk :614-360-2922support@regattacentral.com Contact Support |
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