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Below you can find a selection of Frequently Asked Questions. If you need additional help click here for the Wiki Home page or scroll to the bottom of this page for the listing of spaces that provide more in-depth instructions, tutorials, and videos. We also have full time staff available to assist you if you can't find help below.
Our support contact information:
Email: support@regattacentral.com
Phone: +1 (614) 360-2922
If you are interested in our Club Management
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or re-listing an event, please contact sales@regattacentral.com
How do I edit my athlete information or add an athlete to my roster?
- How do I register for a club membership, program, learn to row, etc?
How do I register more than one participant for a club service?
- How do I request a refund?
- How do I find a past invoice?
- I got a page that says "404 page not found Oops-We've misplaced our ours!" or "Oops-Looks like we've caught a crab!" What do I do now?
- I'm trying to sign a waiver but get the "Please contact your coach or club administrator and request they add you to your club's roster or click the ‘Back’ button to try the search again."
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- To find your invoice for a club registration, click on "View Details" to the right of the name of the organization on your homepage
- To find your invoice from a past regatta, click on the "Previous" tab in the Regatta Calendar & Entries section of your homepage. Then click the "my invoice" link next to the regatta.
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I got a page that says "404 page not found Oops-We've misplaced our ours!" or "Oops-Looks like we've caught a crab!" What do I do now?
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I'm trying to sign a waiver but get the message "Please contact your coach or club administrator and request they add you to your club's roster or click the ‘Back’ button to try the search again."
- Double check that the athlete's date of birth and spelling of their name is correct on the roster
- Make sure you are trying to submit the waiver under the correct club name
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