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Below you can find a selection of Frequently Asked Questions. If you need additional help click here for the Wiki Home page or scroll to the bottom of this page for the listing of spaces that provide more in-depth instructions, tutorials, and videos. We also have full-time staff available to assist you if you can't find help below.
Our support contact information:
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How do I edit my athlete information or add an athlete to my roster?
- How do I register for a club membership, program, learn to row, etc?
How do I register more than one participant for a club service?
- How do I request a refund?
- How do I find a past invoice?
- I got a page that says "404 page not found Oops-We've misplaced our ours!" or "Oops-Looks like we've caught a crab!" What do I do now?
- I'm trying to sign a waiver but get the "Please contact your coach or club administrator and request they add you to your club's roster or click the ‘Back’ button to try the search again."
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- Go to www.regattacentral.com and login
- Hover over the account name located in the upper right-hand corner and click on "Profile"
- Update the desired information
- Click the 'Update' button to save you changes to the Account Information
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How do I submit an entry?
- Follow this link to the (3.a.) Submitting an Entry page for the most up-to-date information
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How do I submit a composite entry?
- Follow this link to the (3.b.) Submitting a Composite Entry page for the most up-to-date information
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- Login to your RegattaCentral account
- On your homepage, locate and click on the "Clubs" tab at the top of the page
- Scroll down and click on the name of the club
- Select the desired program and chose a participant from the drop-down or create a new one
- You will then be asked to provide relevant information and submit payment
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- To find your invoice for a club registration, click on "View Details" to the right of the name of the organization on your homepage
- To find your invoice from a past regatta, click on the "Previous" tab in the Regatta Calendar & Entries section of your homepage. Then click the "my invoice" link next to the regatta.
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I got a page that says "404 page not found Oops-We've misplaced our ours!" or "Oops-Looks like we've caught a crab!" What do I do now?
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I'm trying to sign a waiver but get the message "Please contact your coach or club administrator and request they add you to your club's roster or click the ‘Back’ button to try the search again."
- Double-check that the athlete's date of birth and spelling of their name is correct on the roster
- Make sure you are trying to submit the waiver under the correct club name
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